Terms of Service

1. About us

The online store grybupasaulis.lt, trading as GRYBŲ PASAULIS, is operated by:

MB „Fungimed“
Company registration number: 305842286
Registered office: Ežero g. 7A, Lentvaris, LT-25107, Lithuania
Email: labas@fungimed.lt

In these Terms, “we”, “us” and “our” refer to MB „Fungimed“. “You” refers to the person or organisation purchasing goods from our online store.

These Terms govern purchases of goods through grybupasaulis.lt. Please read them together with our Return and Refund Policy, Shipping Policy and Privacy Policy.

2. Eligibility to purchase

You may purchase from our store if you are:

• An adult with legal capacity to enter into a purchase agreement.

• A minor aged 14–17 with the necessary parental or guardian consent, or otherwise legally entitled to make the purchase.

• A legal entity or an authorised representative purchasing on its behalf.

By placing an order, you confirm that you are legally entitled to do so.

3. Orders and purchase agreement

A purchase agreement is formed when you complete and submit your order through our online store.

Before submitting your order, check the products, quantities, delivery details and total price. You must provide accurate information necessary to process payment and fulfil your order.

The products, prices and other conditions agreed when the order is placed apply to that purchase. Subsequent changes to our website or these Terms do not change an existing order.

Order-related communications are sent to the email address you provide. If you notice an error in your order or contact details, email labas@fungimed.lt promptly.

4. Product information and availability

Product descriptions provide information about the goods offered for sale, including their main characteristics and any relevant instructions or limitations.

Images illustrate the products. Colours and appearance may vary slightly due to screen settings, but the goods supplied must conform to their description and the purchase agreement.

If an ordered product becomes unavailable, we will inform you without undue delay and refund any payment received for the unavailable product. We will not substitute another product without your agreement.

5. Prices and payment

The product price, delivery charges and any other charges collected by us are displayed before you submit your order.

Payment must be made using a payment method available at checkout. Where advance payment is required, order processing and the stated delivery period begin after payment is received.

We may cancel an unpaid order if payment has not been received within three calendar days.

Prices and promotions may change, but changes do not affect orders already concluded. Unless stated otherwise, promotional discounts cannot be combined.

6. Delivery

Available delivery destinations, methods, charges and estimated delivery times are provided during checkout or in our Shipping Policy.

You are responsible for providing an accurate delivery address and arranging for yourself or an authorised person to receive the goods.

We will deliver within the agreed timeframe. If no different delivery period has been agreed, goods will be delivered without undue delay and within 30 days of the purchase agreement being concluded.

If delivery is delayed, we will inform you. Your statutory rights concerning late or missing delivery remain unaffected, including the right to cancel and receive a refund where the applicable legal conditions are met.

For consumer orders delivered by a carrier we offer, we remain responsible for loss or damage until you or a person you nominate, other than the carrier, physically receives the goods. Different statutory rules may apply if you independently appoint a carrier we did not offer.

Please inspect the shipment and products upon receipt. Report visible damage, missing items or incorrect goods to labas@fungimed.lt as soon as reasonably possible. Photographs may help us resolve the issue.

Accepting a delivery without recording damage does not remove your statutory rights concerning defective or non-conforming goods.

7. Returns and refunds

Consumers may withdraw from an online purchase of goods within 14 calendar days after receiving them, without giving a reason, unless a legal exception applies.

To withdraw, email labas@fungimed.lt with a clear statement of your decision. Please include your order number and identify the goods concerned.

Return the goods within 14 calendar days after notifying us. You are responsible only for diminished value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

For change-of-mind returns, you pay the direct return shipping costs if we informed you of this before purchase. We cover necessary return costs for defective or incorrectly supplied goods.

Refunds are issued without undue delay and within 14 calendar days of your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

When you withdraw from the entire order, we refund the original standard delivery charge. Additional charges for a more expensive delivery method are not refundable.

Refunds use the original payment method unless you expressly agree otherwise, without a refund processing fee.

Exceptions may include rapidly perishable goods and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, where the legal conditions for the exception are met.

Full details are provided in our Return and Refund Policy. Nothing in that policy limits your mandatory consumer rights.

8. Product quality and statutory guarantees

Goods must conform to the purchase agreement, including their description, agreed characteristics and applicable legal requirements.

Consumers retain the statutory legal guarantee applicable to their purchase. Under applicable EU consumer rules, this generally covers a lack of conformity that existed at delivery and becomes apparent within at least two years.

Depending on the circumstances and applicable law, remedies may include repair or replacement free of charge, a proportionate price reduction, or termination of the purchase agreement and a refund. Refunds are subject to the statutory conditions for that remedy.

Any manufacturer’s commercial warranty is additional to, and does not replace or restrict, your statutory rights. Product shelf-life information does not exclude rights concerning goods that were non-conforming when supplied.

For product problems, contact labas@fungimed.lt with your order details and a description of the issue.

9. Use of the website

You must not misuse the online store, interfere with its security or operation, or use it for unlawful purposes.

Where reasonably necessary to protect the store or address misuse, we may restrict access or suspend an account, subject to applicable law. Such action does