Return and Refund Policy

About us

GRYBŲ PASAULIS (grybupasaulis.lt) is operated by MB „Fungimed“, company registration number 305842286, registered at Ežero g. 7A, Lentvaris, LT-25107, Lithuania.

For returns, refunds or product issues, contact labas@fungimed.lt.

14-day right of withdrawal

If you purchase as a consumer, you may cancel your purchase without giving a reason within 14 calendar days after receiving your goods, unless a legal exception applies.

To exercise this right, email labas@fungimed.lt with a clear statement that you wish to withdraw from the purchase. Please include your order number and the products you wish to return.

Send the goods back within 14 calendar days after notifying us. Contact us for return instructions and confirmation of the return address. You do not need our approval to exercise your statutory right of withdrawal.

Condition of returned goods

You may inspect goods as necessary to establish their nature, characteristics and functioning. You are responsible for any reduction in value caused by handling beyond this.

Return all supplied components and accessories. Use the original packaging where reasonably possible and pack the goods securely. Missing original packaging does not automatically remove your right to return a product.

Return shipping costs

For change-of-mind returns, you pay the direct return shipping costs, provided we informed you of this before purchase. If we did not, we cover those costs.

We cover necessary return shipping costs for defective, damaged or incorrectly supplied goods.

Refunds

We issue refunds without undue delay and within 14 calendar days of receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

If you withdraw from the entire order, we also refund the original standard delivery charge. Additional charges for choosing a more expensive delivery method are not refundable.

Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee. Any legally justified deduction for diminished product value will be explained to you.

Exceptions

The right to return goods simply because you have changed your mind does not apply to:

• Goods liable to deteriorate or expire rapidly.

• Sealed goods unsuitable for return for health protection or hygiene reasons, where the seal was broken after delivery.

These exceptions apply only where the relevant legal conditions are met. They do not affect your rights concerning defective or incorrectly supplied goods.

Defective, damaged or incorrect goods

Email labas@fungimed.lt as soon as reasonably possible, describing the issue and providing your order number. Photos can help us assess the problem.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund. Accepting a delivery without reporting visible damage does not remove your statutory rights.

Your statutory rights

The statutory right of withdrawal applies to consumers purchasing outside their trade, business, craft or profession. This policy does not limit any mandatory consumer rights under applicable law.